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Fairfield Citizen

Saturday, September 20, 2014

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University IT team cited for innovation

Published 4:55 pm, Thursday, August 7, 2014
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Fairfield University's Information Technology Services department has been recognized by a national trade magazine as a "model of efficiency."

Fairfield was one of nine colleges and universities cited by University Business magazine for innovations in streamlining their operations. The feature is in the magazine's summer edition.

The university said it was cited for improvements to its IT help desk, which lacked a training department and was not centralized, forcing librarians and library circulation-desk staff to field technology questions.

Over last summer, the university said, the help desk was relocated to a central location, identified with signage and staffed with trained students able to answer questions and provide assistance.

It also instituted software training for students, prepared handouts of technical tips and instituted a new student-printing system that freed up library-staff time.