As if dropped service, slow internet and pixilated video weren't problems enough for some former AT&T customers recently transferred to Frontier Communications, a Nepas Road resident called police Monday to report her Frontier On Demand account was hacked.

She said she called customer service at Frontier, which recently took over AT&T U-verse service in Connecticut, because her DVR was not working. It was then, she said, that Frontier informed her another IP address had hacked into her account. By doing that, the hacker could order programming that would be charged to the resident's address.

The resident said Frontier told her they believe the hacker was in Russia or China.